Contact Us

Send a message to the Helpdesk

Using the Helpdesk message facility, you may contact our client services department with any queries regarding your account, including forgotten passwords, Memorable Names, and any other general account queries. Using this facility will enable us to deal with your query in the most timely and efficient manner.

Alternatively, you can use one of the other contact methods listed below.

Forgotten Password

If you have forgotten your password, you may still gain access to your account without contacting the Helpdesk. By using the link provided below and following the onscreen instructions, you can have a new password sent to your e-mail address immediately. This new password can be used once to login to your account with, and upon this first login you will be required to enter a new password which can be used for all future logins.

Request a temporary password

Email

Click on the links below to generate an email pre-populated with our address. Then enter the nature of your enquiry and send it to us. We will endeavour to respond as quickly as possible.

For Unit Linked Policies, such as Vision, Pension Plus, FlexiSaver, Capital Choice
enquiries@generali-worldwide.com

For Generali Worldwide and Generali PanEurope Portfolio Bond products
irelandpb@generali-worldwide.com

Telephone

If you prefer, you may call one of our client services representatives, should the nature of your request require an immediate response.

For Unit Linked:
Tel +44 (0)1481 715800
Fax +44 (0)1481 712424
Email enquiries@generali-worldwide.com

For Portfolios:
Tel + 353 46 9060206
Fax + 353 46 9060221
Email irelandpb@generali-worldwide.com

In Writing

Alternatively, you may write to us at:

For Unit Linked:
Generali Worldwide Ltd
PO Box 613
Generali House
Hirzel Street
St Peter Port
Guernsey
Channel Islands
GY1 4PA
For Portfolios:
Generali Worldwide
Navan Business Park
Athlumney
Navan
Co Meath
Ireland